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A hotline launched during the pandemic offers hospitals far and wide access to clinical support when caring for the sickest of patients.

Last summer, predictive analytic models began to indicate that the combination of influenza and a potential COVID-19 winter resurgence would pose a dual threat for exceeding intensive care unit capacity across the state.

In a proactive move, leaders from Michigan Medicine’s University Hospital and Frankel Cardiovascular Center assembled a task force and engaged key stakeholders in developing strategies to improve clinical care for critically-ill COVID-19 patients in hospitals throughout Michigan.

The goal: to improve outcomes for COVID-19 ICU patients.

Using lessons learned from the spring 2020 COVID-19 surge, the team designed a plan to provide statewide outreach, education, collaboration and clinical support. Together, in partnership with Blue Cross Blue Shield of Michigan’s Value Partnerships Director, Thomas Leyden, they created a strategy to prepare Michigan hospitals and providers for a resurgence.

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