The ‘Uberization’ of 911
M Health Lab 8/5/20
Stephen Dowker, E.M.T., a research analyst, and Brahmajee Nallamothu, M.D., M.P.H., an interventional cardiologist at the Michigan Medicine Frankel Cardiovascular Center – both with the Michigan Integrated Center for Analytics and Medical Prediction – share updates that are coming, and what patients and clinicians can expect.
What does pre-hospital communication look like presently? Why do you say the systems cannot meet modern expectations?
Dowker and Nallamothu: At present, pre-hospital communication systems don’t measure up to consumer equivalents. Many 911 centers around the country are operating old technology that just can’t process the same richness of data as consumer devices like location services and video streaming. Similarly, communication between pre-hospital providers like 911 call centers and ambulances is technologically lagging. We can live stream a kid’s birthday party to a parent who’s out of town. But livestreaming emergency medical services of a patient encounter to a hospital physician isn’t as common as you might expect today.
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